PRIVACY POLICY

1. INTRODUCTION

Welcome to Mossitas LLC ("Company", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mossitas.com (the "Site") and interact with our AI assistant, "Mossy IA".

This policy is designed to comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the UK General Data Protection Regulation (UK GDPR).

2. DATA CONTROLLER

For the purpose of the UK GDPR, Mossitas LLC is the data controller.

Contact: You can contact us here.
U.S. Operations Address: 18117 Biscayne Blvd #1798, Miami, FL 33160, USA.

3. THE DATA WE COLLECT

We collect several types of information from and about users of our Site, including:

• Identity & Contact Data: Name, email address, and billing/shipping address when you make a purchase.
• Pet-Specific Data: Information you provide to Mossy IA regarding your pet’s species, breed, age, weight, symptoms, and health history.
• AI Interaction Data: Full transcripts of your conversations with Mossy IA.
• Technical Data: IP address, browser type, time zone setting, and operating system.
• Financial Data: Payment card details (processed by third-party secure processors like Stripe or PayPal; we do not store full card numbers).
• Marketing Data: Your preferences in receiving marketing from us and our third parties.

4. HOW WE USE YOUR DATA

We will only use your personal data when the law allows us to. Under UK GDPR, we rely on the following legal bases:

• Performance of a Contract: To process your orders or provide the AI assistant service.
• Consent: When you opt-in to marketing or provide pet health information via the chat.
• Legitimate Interests: To improve our AI models, enhance Site security, and conduct affiliate marketing.

Specific use of AI Conversations: We use anonymized conversation logs to train and improve Mossy IA's accuracy. We do not sell your pet's health data to third parties.

5. DISCLOSURE OF YOUR DATA

We may share your information with:

• Service Providers: AI infrastructure providers (e.g., OpenAI, Anthropic), cloud hosting providers, and email marketing services.
• Affiliate Partners: When you click an affiliate link to Amazon, Etsy, or Walmart, these entities collect data according to their own privacy policies.
• Legal Requirements: If required by law or to protect the rights and safety of Mossitas LLC and its users.

We do not "sell" personal information as traditionally defined. However, under the CCPA, sharing data for targeted advertising may be considered a "sale" or "share". You have the right to opt-out.

6. INTERNATIONAL TRANSFERS

As a U.S.-based company, data collected from the UK will be transferred to and stored on servers located in the United States. We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data.
• Using specific Standard Contractual Clauses (SCCs) approved for use in the UK.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. YOUR LEGAL RIGHTS

If you are a UK resident, you have the right to:

• Request access to your personal data.
• Request correction or erasure of your data.
• Object to processing or request restriction of processing.
• Request the transfer of your data (data portability).
• Withdraw consent at any time.

If you are a California resident (CCPA/CPRA), you have the right to:

• Right to Know: What personal information we collected and how we used it.
• Right to Delete: Request the deletion of your personal information.
• Right to Opt-Out: Request that we do not sell or share your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us here.

10. COOKIES

We use cookies and similar tracking technologies to track the activity on our Site and store certain information. You can set your browser to refuse all or some browser cookies, but some parts of the Site may become inaccessible.

11. CHILDREN'S PRIVACY

Our Site is not intended for children under the age of 16 (UK) or 13 (USA). We do not knowingly collect personal data from children.

12. CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

Mossitas LLC
18117 Biscayne Blvd #1798
Miami, FL 33160, USA
You can contact us here.